Frequently Asked Questions (FAQ)
Find answers to the most frequently asked questions below. Browse topics that interest you or sort by category to quickly get the information you need.
About Lighting
Our Website
About Lighting
Frequently Asked Questions about Lighting
An LED bulb (light-emitting diode) produces light using a semiconductor. It consumes far less energy than an incandescent bulb and lasts up to 25,000 hours (≈ 20 years at 3 h/day).
A lumen (lm) measures the total amount of visible light emitted. Example: an 8W LED bulb produces about 800 lumens, the equivalent of a 60W incandescent bulb.
An integrated LED light fixture is a type of lighting where the LED module is built directly into the fixture and cannot be replaced like a traditional light bulb (unless the product description specifically mentions a replaceable module).
Kelvin (K) measures the color temperature of light. Lower values mean warmer (yellowish) light, while higher values mean cooler (bluish) light.
- 2,200–3,000 K: warm white, cozy atmosphere.
- 3,000–4,500 K: neutral white, ideal for kitchens and bathrooms.
- 4,500–6,500 K: cool white, close to daylight.
- 2,200–3,000 K: warm white, cozy atmosphere.
- 3,000–4,500 K: neutral white, ideal for kitchens and bathrooms.
- 4,500–6,500 K: cool white, close to daylight.
Yes. Many ceiling lights, recessed lights, sconces, or pendants now offer adjustable color temperature (often 3 or more settings, such as 3000K, 4000K, 5000K). This lets you adapt the ambiance to each room or your personal preference.
Fixture Height & Installation
Ideally 30–36 in. (76–91 cm) above the table surface. This distance prevents glare while providing proper illumination.
About 65–70 in. (1,65–1,78 m) from the floor. This height aligns with eye level when standing and reduces glare.
On each side of the mirror: ~63 in. (160 cm). Above the mirror: 67–69 in. (170–175 cm). Fixtures should be moisture-resistant.
About 70 in. (180 cm) from the ground, often aligned with the top of the entry or garage door.
As a general rule, recessed lights should be spaced 4 to 6 ft (1.2 to 1.8 m) apart, depending on their size. A clearance of about 2.5 ft (≈ 0.76 m) from the wall is recommended to avoid unwanted shadows and ensure an even distribution of light throughout the room.
→ Check out our blog for more details on recessed lighting.
→ Check out our blog for more details on recessed lighting.
Compatibility & Performance
No. Only those labeled dimmable work with a dimmer switch. Always use a dimmer designed for LEDs to avoid flickering or buzzing. The recommended dimmer type is listed on each product page.
Between 15,000 and 25,000 hours. That’s roughly 10–20 years of normal use—about 15 times longer than an incandescent bulb.
Yes, all our light fixtures are CSA certified to meet Canadian safety standards.
An incandescent bulb consumes about 6.5 W to produce the same light as 1 W in LED. Incandescents generate 10–15 lumens per watt, while a modern LED can reach 80–110 lumens per watt.
Types of Light Fixtures
Length should be 50–75% of the table length, or the diameter 50–75% of the table width. For kitchen islands, multiple pendants spaced 15–20 in. (38–50 cm) apart create a modern look.
→ Browse our collection of pendants and chandeliers.
→ Browse our collection of pendants and chandeliers.
Perfect for low ceilings (8 ft/2.4 m) or hallways. They provide even, general lighting in a discreet design.
→ Discover our flush mounts.
→ Discover our flush mounts.
A single power source can direct light to multiple spots. Each head can highlight a different area (countertop, artwork, reading). Flexible, modern, and easy to install.
→ Shop our track lights.
→ Shop our track lights.
Our outdoor sconces are certified for wet locations. Recommended height: 70 in. (180 cm). They provide safety while enhancing your home’s exterior style.
→ View our outdoor wall lights.
→ View our outdoor wall lights.
- Up to 100 sq. ft. (≤ 10 m²): 24–30 in. (60–75 cm).
- 100–200 sq. ft. (10–20 m²): 42–48 in. (105–122 cm).
- 200–300 sq. ft. (20–30 m²): 52–56 in. (132–142 cm).
- 300+ sq. ft. (30+ m²): 60 in. (150 cm) or two fans.
→ Discover our ceiling fans.
- 100–200 sq. ft. (10–20 m²): 42–48 in. (105–122 cm).
- 200–300 sq. ft. (20–30 m²): 52–56 in. (132–142 cm).
- 300+ sq. ft. (30+ m²): 60 in. (150 cm) or two fans.
→ Discover our ceiling fans.
- Task lamp: 500–700 lumens for task lighting; some models reach 800 lumens for optimal comfort.
- Table lamp: 400–2,000 lumens depending on use (decorative vs functional).
- Floor lamp: typically 700–3,000 lumens, but some integrated LED models exceed 5,000 lumens to light an entire living room.
→ Explore our task, table & floor lamps.
- Table lamp: 400–2,000 lumens depending on use (decorative vs functional).
- Floor lamp: typically 700–3,000 lumens, but some integrated LED models exceed 5,000 lumens to light an entire living room.
→ Explore our task, table & floor lamps.
Our Website
Chat Service
Yes. A live chat service is available on our website to assist you quickly. Our support agents can answer questions about our products, store availability, online orders, or guide you in choosing the right lighting for your home.
Live chat is available Monday to Friday, from 8:30 a.m. to 5:00 p.m., except on statutory holidays. Outside these hours, you can leave us a message and an agent will get back to you as soon as possible.
Live chat provides an immediate response, allows you to easily share details (photos, product numbers, etc.), and gives you real-time personalized support with a specialized agent.
Inspiration Gallery
Our gallery features hundreds of images categorized by room (kitchen, living room, bathroom, bedroom, etc.) and style (modern, contemporary, industrial, traditional…). It’s a simple and effective tool to visualize our light fixtures in real-life settings and spark new ideas for your space.
You can filter images by style or by room. This helps you see how a light fixture fits into various décors and makes it easier to choose the model that best suits your project.
Blog and Advice
Our blog features articles organized into Styles, Trends, Decor Tips, and Practical Advice. You’ll find detailed guides, creative ideas, and lighting recommendations tailored to each room of the home.
It’s an essential resource to discover the latest trends, get expert advice, and learn how to optimize lighting room by room throughout your home.
Promotions and Catalog
Our promotions are displayed directly on the website and updated regularly. They are available both in-store and online.
→ View current promotion.
→ View current promotion.
Some promotions adjust the price directly on the product, while others are applied to the total amount of the order at checkout.
Yes. Our promotional catalog is offered in digital format only. You can browse all our offers, discover new arrivals, and take advantage of exclusive discounts, available both in our 10 stores and online.
→ Browse our promotional catalog.
→ Browse our promotional catalog.
“Multi’s Choice” highlights an exclusive selection of our best-selling light fixtures. These products are known for their perfect balance of quality, design, and value. They are easy to spot thanks to a distinctive logo featured in our communications and on our website.
Yes. Many of our pendants, chandeliers and table lamps pages include videos produced by our in-house media team. These videos let you see the light fixture in action, appreciate its details, and get a feel for its lighting effect— all to help guide your purchase decision.
→ Explore our products online and watch the available videos.
→ Explore our products online and watch the available videos.
Customer Account
A customer account lets you save time and personalize your experience. You can store shipping info, view your order history, save favorite products, and easily track your purchases.
Go to the My Account section and fill in the sign-up form with your details. In just a few clicks, you’ll receive an email confirmation and gain access to all the features offered.
→ Create a customer account.
→ Create a customer account.
No. Saving favorite products requires a customer account. This lets you access your selections from any device and keep them for future purchases.
Log into your customer account, then choose the “Link Guest Order” option from the menu. Enter your order number and confirm. Your order will automatically be added to your order history.
Online Ordering Information
Ordering & Payment
Simply browse our catalog, add your items to the cart, and complete checkout through our secure platform. You will receive an order confirmation by email once your purchase is completed.
We accept Visa and Mastercard credit cards, and you can also pay using PayPal.
Yes. All transactions are protected with SSL encryption to ensure the confidentiality and security of your payment information.
No. Multi Luminaire gift cards can only be used in our 10 physical stores. They cannot be applied to online purchases.
Shipping
Online orders are typically delivered within 2–3 business days in Quebec and Ontario, and up to 5 business days in other Canadian provinces, depending on product availability. For special orders, please allow additional time for supplier processing.
Shipping is free across Canada for all orders of $100 or more before taxes. For orders under $100, a flat fee of $14.95 applies, regardless of province.
We primarily ship with Canada Post, Nationex and Purolator, though other carriers may be used depending on the order and destination.
No. In-store delivery is not available at this time.
Order Tracking
A tracking number will be emailed to you once your order ships. You can follow the delivery directly with the carrier.
Each product page displays either the current inventory or the supplier’s lead time. This indicates how long it will take for us to receive the item before shipping it to you. If a product is out of stock, a clear note will show the estimated restock date.
Check your spam or junk folder. If you still can’t find it, please contact our customer service team.
Returns & Exchanges for Online Purchases
You have 14 days from receipt of your order to make a return. The item must be unused and in its original condition. Please contact our Web Customer Service team to obtain a return authorization number before shipping your item back. Products marked Final Sale are not eligible for return.
→ View our full Return & Exchange policy.
→ View our full Return & Exchange policy.
No. Some products are considered special orders and cannot be returned. This note will appear in your shopping cart before you finalize your purchase. In addition, the “Final Sale” mention will be clearly indicated on your order confirmation and invoice. Please note that these products are still covered by the same warranty as our regular items.
Yes. Bring the unused item along with your invoice or order confirmation to one of our stores within 14 days of receipt. The refund will be processed by our online customer service team within 24 to 48 hours. Items marked Final Sale are not eligible for return.
After-Sales Service for Online Purchases
Please contact us by email with photos of the damaged product along with your order number or invoice.
→ Contact Web Customer Service.
→ Contact Web Customer Service.
Yes. All our fixtures are covered by a manufacturer’s warranty, which varies depending on the product. Warranty details are listed on each product page.
You can reach us by email or by phone during business hours.
→ Contact Web Customer Service.
→ Contact Web Customer Service.
Yes. We can order replacement parts for most of our fixtures, depending on manufacturer availability.
No. Multi Lighting does not provide installation services. We recommend hiring a certified electrician to ensure safe and compliant installation of your fixtures.
About Us
Our Stores
You can find the complete addresses of all 10 of our stores on the Our Stores page.
The phone numbers and email addresses for each of our 10 stores are available on the Our Stores page.
Store hours vary by location. Please check the Our Stores page to view the exact hours of each store.
Yes. All of our stores are accessible to people with reduced mobility.
The Story of Multi Luminaire
Multi Luminaire is a family-owned Quebec company founded by André Patry. Today, we operate 10 stores in Eastern Canada as well as a transactional website serving customers nationwide. All 10 stores, as well as the Multi Lighting group, are 100% Canadian-owned.
The first store opened its doors in 1978.
Since 2018, the company has been run by the second generation: Catherine and Charles Patry, two passionate and dynamic co-presidents.
We operate 8 stores in Quebec and 2 in Ontario, each featuring inspiring showrooms with a wide selection of lighting fixtures.
Multi Luminaire employs about 150 lighting enthusiasts, all dedicated to providing personalized service and a rewarding shopping experience.
Our customers are Quebecers and Canadians looking for a seamless shopping experience, trusted after-sales service, and the widest selection of lighting fixtures at prices that suit every budget. They appreciate our expertise both in-store and online.
Multi Luminaire stands out for its lighting expertise, product quality, continuous innovation, and its passion passed down since 1978. As a family-owned company, our close connection to customers allows us to offer personalized advice and a unique shopping experience.
Our website multiluminaire.ca has been fully transactional since 2011, with delivery available across Canada.
Yes. In 2018, we launched Multi Lighting, our dedicated online brand for English-speaking customers across Canada.
Social Involvement
Multi Lighting is deeply involved in the community, supporting causes that make a difference. As a family-owned business, we believe in giving back to the society that has helped us grow.
We have partnered for many years with health, education, and community organizations in Quebec and Ontario. These initiatives are focused on improving the quality of life for families.
→ Learn more about our socials implications.
→ Learn more about our socials implications.
Because our company is family-owned and deeply rooted in Quebec, we believe it is essential to contribute to the well-being of the community. Social commitment is part of our core values, alongside quality and innovation.
Social Media and Newsletter
Social Media
Multi Lighting is active on Pinterest, Facebook, Instagram, and YouTube. Each platform lets you discover our latest products, lighting inspiration, decorating tips, and exclusive promotions.
Our Pinterest page features hundreds of inspiring images organized by room and style. It’s the perfect resource to visualize your décor and find lighting ideas for your home.
→ Follow us on Pinterest to explore our full inspiration gallery.
→ Follow us on Pinterest to explore our full inspiration gallery.
Yes. Our YouTube channel features inspiring product videos created by our in-house media team. It is also the platform that hosts the videos embedded in our product pages, helping you better visualize our fixtures before purchasing.
→ Subscribe to our YouTube channel to discover our latest lighting videos.
→ Subscribe to our YouTube channel to discover our latest lighting videos.
Newsletter
Our newsletter makes you among the first to know about new arrivals, promotions, trends, and lighting tips. It’s also a great way to receive design inspiration directly in your inbox.
→ Join our community of subscribers today.
→ Join our community of subscribers today.
Simply enter your email address in the subscription section at the bottom of any page on our website, or subscribe directly through your customer account. You will then receive a confirmation and start receiving our exclusive updates and special offers.
→ Sign up today using the form at the bottom of the page or directly through your customer account so you don't miss a thing.
→ Sign up today using the form at the bottom of the page or directly through your customer account so you don't miss a thing.
