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Privacy policy

Welcome to the website of Multi Luminaire (hereinafter referred to as "we" or "our"). We are committed to protecting the privacy of our customers and the users of our website. This Privacy Policy, Cookie Usage, and Confidentiality Policy (hereinafter referred to as "the policy") is intended to inform you about how Multi Luminaire collects, uses, discloses, and protects your personal information in accordance with the Personal Information Protection and Electronic Documents Act (hereinafter "PIPEDA") and other applicable Quebec or Canadian data protection laws.

Collection of Personal Information

We collect personal information only to the extent necessary to achieve the objectives set out in this policy when you use our website, make purchases, or interact with our services. The personal information we collect may include, but is not limited to, the following:

  • First and last name.
  • Postal address.
  • Email address (email address, Internet Protocol (IP) address).
  • Phone number.
  • Billing, order, order tracking, and delivery information.
  • Information about purchased products.
  • Information for customer service, support, or after-sales service.

We collect this information when you voluntarily provide it to us, for example, when creating an account, making a purchase, or communicating with our customer service.

Use of Personal Information

We use your personal information for the following purposes:

  • Providing products that you have requested.
  • Processing payments and billing, as well as responding to your inquiries, order tracking, or support requests.
  • Communicating with you about our products, services, and special offers (when subscribing to the newsletter and following your agreement).
  • Communication regarding after-sales service, exchange, return, or warranty.
  • Compliance with legal obligations.

Use of Connection Cookies (hereinafter referred to as "cookies")

We use cookies and similar technologies to enhance your experience on our website. A cookie is a small text file stored on your computer or mobile device by the internet browser. Cookies help us understand how you interact with our site, personalize your experience, and analyze usage trends.

A. Types of Cookies

  • Essential Cookies: These cookies are necessary for the functioning of our website by allowing you to navigate and use its basic features.
  • Performance Cookies: These cookies help us collect information on how visitors use our site, for example, which pages are most popular. This data is used to improve the website and make your customer experience better.
  • Statistical Cookies: Statistical cookies help website owners, by collecting and reporting information anonymously, to understand how visitors interact with websites.
  • Advertising (or Marketing) Cookies: We may use third-party cookies to deliver personalized advertisements based on your interests.

B. Cookie Control

It is generally possible to set your browser to refuse cookies or alert you when cookies are sent. However, please note that some parts of our website may not function properly without the use of cookies.

Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except in the following cases:

  • When it is necessary for the provision of our products, for example, but not limited to, the delivery of goods by a third-party carrier.
  • When required by law or a judicial order.
  • When necessary to protect our rights, our safety, or that of our users.
  • When necessary in the context of fraud prevention or similar actions.
  • In the case of mergers, acquisitions, or the sale of all or part of our assets, your personal information may be transferred to these specific third parties.

Security of Personal Information

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Retention of Personal Information

We retain your personal information as long as necessary to achieve the objectives set out in this policy, unless a longer retention period is required by law.

Destruction of Personal Information

We will securely destroy personal information received at the end of the retention period, or when such information is no longer needed. However, in some cases and for serious and legitimate purposes, such as for statistical data or otherwise, we may anonymize (i.e., make it impossible to identify the person through information, in an irreversible and permanent way) personal information. This procedure will make it impossible to trace the individual associated with the information. The rest of the data will be destroyed in accordance with the previous paragraph.

Links to Third-Party Websites

We would like to inform you that our Policy does not apply to third-party websites that may be accessed through links on our web pages. We are not, and cannot be held responsible for these third-party sites, their content, access, or how they may use your personal information. Therefore, any personal information you transmit through these third-party websites is subject to their own privacy and confidentiality policies. It is your responsibility to be aware of these policies on third-party websites.

Use of Google Inc. Products

We may use Google Inc.'s (Google) ReCAPTCHA product to protect form entries on our website. This system is used to verify whether the data entered on our contact forms has been entered by a human or an automated program to prevent malicious use. For more information, we invite you to visit the Google reCAPTCHA website and to review their policies. By using the ReCAPTCHA service, you consent to Google processing data about you in the manner and for the purposes set out in their policies.

Google Analytics:
We may use Google Inc.'s (Google) Google Analytics product for the purpose of improving the experience and analyzing our customer base. For more information, we invite you to visit the Google Analytics website and to review their policies. By using our website, you consent to Google processing data about you in the manner and for the purposes set out in their policies. For any information in this regard, please contact our responsible officer in the Contact section below.

Your Rights

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, you have the right to request access to, correction of, deletion, or portability of your personal information. To exercise these rights or ask questions about our Privacy Policy, please contact us at [email protected].

You have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct your personal information if it is inaccurate.
  • The right to withdraw your consent at any time when personal information has been provided based on your consent.
  • The right to change your communication preferences.
  • The right to request the deletion of your personal information, subject to legal obligations.
  • The right to object to the processing of your personal information in certain circumstances.


Any questions or concerns regarding this policy or about the collection, use, or disclosure of your personal information can be addressed by email or by letter to the following address: 

Person in charge of personal information protection
2591 Daniel-Johnson, Laval, Québec, H7T 1S8
[email protected]

Privacy Policy Changes

We reserve the right to modify this Policy at any time. Any changes will be posted on our website with an updated revision date. By continuing to use our products or services after the publication of changes, you agree to the terms of the revised or amended Policy.

We thank you for your trust in Multi Luminaire for the protection of your personal information.

Contact Details:

2591 Daniel-Johnson, Laval, Québec, H7T 1S8
[email protected]

Last update date: 11/16/2023
Policy effective date: 09/10/2023