Terms & conditions
Order approval
Receiving an email confirmation for an order does not automatically mean that Multiluminaire.ca accepts said order and is not a confirmation of commitment to sell the mentioned goods. Multilighting.ca reserves the right, without prior notice, to refuse to do business with a customer and/or to set a limit of quantity for any item of an order. At any time, it may be necessary for Multiluminaire.ca to verify personal or credit information before accepting any order. We reserve the right to cancel an order (including an accepted order) if the price or important information is inaccurate on the website. If we cancel your order, you will be notified that the order has been canceled and refunded according to your initial payment type.Out of stock product
Multilighting.ca cannot guarantee the availability of products offered on the site. At any time before Multilighting.ca receives the out of stock product(s), you can cancel your order by calling the site’s customer service. Multilighting.ca will never be responsible for any damage you may have suffered due to a stock out.Products description and price
Multilighting.ca and its affiliates do everything in their power to ensure the greatest accuracy on the site. However, Multilighting.ca cannot guarantee that the description of products, price, colors or any other content on Multilighting.ca is exact, complete, reliable, up to date or error-free.Price
The prices of our products are in Canadian dollars, with added applicable taxes. All orders, regardless of their origin, are payable in Canadian dollars. Multilighting.ca reserves the right to modify its prices, including promotional prices, at any time. Prices are subject to change without notice. The products are always billed on the basis of rates in effect at the time the order was placed.Risk of loss
Any purchase through Multilighting.ca is made pursuant to a shipment contract. This means that the risk of loss and propriety rights relating to the goods are passed on to you upon our delivery of the goods to the carrier.Disclaimer
Multilighting.ca is not responsible for costs incurred after receipt of a damaged or defective item (example: electrician's fees).Defective or damaged product
Following receipt of your goods, you have 14 days to contact WEB customer service to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. Multilighting.ca will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.Defective part: Following your service call, the replacement part will be shipped to you free of charge.
Non-repairable product: Following your service call, we will proceed to the exchange once we received and inspected your defective item at our warehouse. The service must provide you with an exchange number and a return coupon before you proceed to your shipment.
One-year warranty on products unless otherwise stated.
Return
Postal return: You need to contact WEB customer service within 14 days to start the process of returning the articles. The service must provide you with a return number before you proceed with your shipment. The items and their packaging must be complete, unaltered (in their exact original condition). The customer must cover shipping costs for any return of merchandise. The customer must contact WEB customer service (by phone or email) to provide the tracking number from the carrier and must insure the returned merchandise, since he remains the owner of the items until they are received. When warehouse staff confirm that the items are intact (original condition), the WEB customer service will issue a refund of the returned items at the original price paid. All shipping costs, including those incurred for returns, are not refundable.In-store return: Upon receipt of your goods, you have 14 days to return them to one of our stores. You must have your confirmation of WEB order on you. Items and their packaging must be complete and unaltered (in the exact original state). When the customer service staff confirm that the items are intact (original condition), the branch will issue a notice to the WEB customer service so that it performs the refund of items returned to the original price paid. All shipping costs, including those incurred for returns, are not refundable.
This return policy does not apply to products that are marked Final Sale.
